Terms & Conditions

Terms & Conditions


Updated on 30/01/2023

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that we no longer deliver glass and certain bodywork items. To confirm if we can deliver use the contact us form.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgments, not an acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will contain details of how your products will be delivered to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third e-mail will tell you so).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

For transactions paid using Paypal please see their Terms & Conditions here, this applies to any transaction paid with Paypal.

Prices and Payment

All prices and charges on this site are in UK pounds (unless stated elsewhere). They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, any additional services you choose, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers, and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel it.

We accept payment by PayPal, MasterCard, Visa, Delta, and Switch. Payment is deducted when we process your order.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. We currently charge £6.98 per order for standard UK delivery. If you order two or more products that fall into different categories, the higher charge applies. The applicable standard delivery charge is shown on the checkout page and all charges will be visible before submitting your order. You will always be able to see all applicable charges before submitting your order.

Click here to view our full Delivery Information page.

Delivery Times

Delivery times should be no longer than 3-4 working days for items that we hold in stock or in stock with Volkswagen UK. If there is an issue with your order or if a part you have ordered has fallen into “backorder” from Volkswagen we will let you know within 2 working days of placing the order.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (eg. problems obtaining authorisation for your payment) or postal strikes and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to the Scottish islands.

We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately. You can track the progress of your order by logging in and then going to the ‘My Account’ page. We will inform you by email if there are likely to be any unexpected delays.

VW Van Parts Direct also reserves the right to adjust its delivery schedule without notice.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and VW Van Parts Direct shall not be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company. For more details about deliveries please see DHL’s terms and conditions.

Missing, Damaged, or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or items arrive damaged please Contact us within 48 hours of receiving your parcel. 

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a legal duty to protect any information from you and to inform you of the circumstances under which we will use it. The information you have provided to us will be stored on our internal computer system which will be accessed only by Fish Brothers and will be used from time to time for sending you relevant information which we believe you may be interested in. This information will not be disclosed to any other parties and will not be used for any purpose other than the above. This statement was last updated on 30th January 2023.

Please also see our Privacy Policy and Cookie Policy for further information.


All rights, including copyright and database rights, in the website and its contents, are owned by or licensed to Fish Brothers, or otherwise used by Fish Brothers as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast, or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Fish Brothers or the copyright holder.

You may not adapt, alter or create any of the material or information on this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Fish Brothers reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Fish Brothers reserves the right to monitor submissions to the site and to edit or reject any submissions.


We try to ensure that the information on our site is accurate, complete, and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site, and all information, text, names, images, pictures, logos, links and icons, and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of the information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Fish Brothers be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in the action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.


All names, images, and logos identifying Fish Brothers are proprietary marks of Fish Brothers. All third-party brands, products, services, and company names contained on this site are the trademarks, service marks, and trade names of their respective holders. Fish Brothers does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

External Links

Fish Brothers does not represent, warrant, endorse or hold responsibility for any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Fish Brothers and you visit entirely at your own risk.

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Fish Brothers – Terms and Conditions

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    Volkswagen Van Parts Direct are one of the UK’s leading Volkswagen Commercial Vehicle dealerships. We stock a huge selection of Genuine Volkswagen parts across the entire Volkswagen Commercial vehicle range. All parts come with a Volkswagen parts warranty.